Shipping and Returns

Where do you ship?

We currently offer shipping to Canada and the United States.

• Canada: $10 flat rate shipping and free shipping on orders over $100.

• United States: $20 flat rate shipping. Duties and taxes for US orders are the responsibility of the recipient. 

When will my items be shipped?

Due to the handcrafted nature of our products, we require 1-3 business days for processing. Your order will be shipped out shortly thereafter.
 

Are returns accepted?

Due to the personal nature of our products, all orders are final sale. If, for any reason, you are unhappy with your purchase, please contact us at hello@understorybotanicals.com with your order number and any questions or concerns and we will do our best to resolve the problem – your happiness is important to us!

We offer deluxe samples for purchase or the Understory Discovery Kit, which includes 6 deluxe size samples, if you would like to try smaller sizes before purchasing the full sized products.